General:
- Signature of the Registration form will be counted as acceptance of the following Redditch Dog Walking Ltd Terms and Conditions.
- Redditch Dog Walking Ltd will not confirm the first booking until a full consultation has been held with the client, and registration form has been returned.
- It is the responsibility of the client to provide all necessary and sufficient equipment for their dog whilst in Redditch Dog Walking Ltd care, including, but not limited to; dog collar with tag, leads, bedding (if required), food (if required), medications (if required), personalised comforters, etc. If not provided, the client agrees to fully reimburse Redditch Dog Walking Ltd for associated costs to supply.
- All animals must be microchipped, and also have a collar with a tag on with the owners details.
- Dogs must be fully insured, this is the owner’s responsibility to arrange prior to starting with Redditch Dog Walking Ltd.
- If your dog causes any injury or harm to another dog/animal/their walker/member of the public, whilst in the care of Redditch Dog Walking Ltd you accept full liability for this and will cover any costs that incur to the injured parties.
- The client must declare any potential behavioural problems at time of initial consultation (and ongoing accordingly) including, but not limited to anxiety, anti-social behaviours etc. in order for Redditch Dog Walking Ltd to provide adequate care for client’s pet.
- The client must declare any medical issues or health related concerns at time of initial consultation (and ongoing accordingly) in order to allow consideration of such issues during the dog’s time in Redditch Dog Walking Ltd care.
- The client agrees that Redditch Dog Walking Ltd can tailor walks/care when weather conditions become such that it is deemed a concern for animal’s welfare, such as extreme heat or thunder storms.
- In the event of an emergency, every effort will be made by Redditch Dog Walking Ltd to use the client’s registered veterinary practice. However, if this is not possible, Redditch Dog Walking Ltd reserve the right to use a veterinary practise of their choice in order to give the animal the best help at that time.
- All dogs must be up to date with their vaccinations, worming, tick and flea treatments
- Due to your dogs being walked in social groups and high traffic walking routes, It is our recommendation that your dog is vaccinated against and will continue to receive the Kennel Cough Vaccination. The Client agrees to notify Redditch Dog Walking at the earliest opportunity if their dog displays any symptoms of Kennel Cough.
- If the client prefers their dog to not be exercised off lead, this must be noted in the booking form accordingly. In doing so the client accepts responsibility for any risks therein and third-party liability.
- Redditch Dog Walking Ltd are fully insured to look after client’s pets. However, it is essential that animals are also fully insured by clients themselves, including third party liability.
- Redditch Dog Walking Ltd are happy to accept bookings for un-spayed bitches, however if client believes their dog is due in season whilst in Redditch Dog Walking Ltd’s care they must be informed. Redditch Dog Walking Ltd will make every effort to protect client’s bitch from unwanted male attention, but cannot be held responsible for any accidents that may occur and/or resultant unwanted pregnancies.
- The client must provide Redditch Dog Walking Ltd with the name and contact number of someone capable of making a decision relating to the dog(s) in an emergency. If the contact is not available, Redditch Dog Walking Ltd reserves the right to consult with the registered veterinary practise and make a decision which is mutually decided to be in the best interest of the animal.
- The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Redditch Dog Walking Ltd, including any additional fees such as emergency call-out charges. These must be settled with Redditch Dog Walking Ltd immediately upon collection of the animal.
- Redditch Dog Walking Ltd will care for client’s animals as they do their own, and whilst every effort possible is made to ensure client’s pets receive the very best care, Redditch Dog Walking Ltd cannot be held liable for any loss, injury or death to a pet either inside or outside of the home.
Dog Walking:
- Full payment of services is to be made prior to the walk.
- Redditch Dog Walking Ltd will always try to accommodate the client’s preferred time slot. However, priority is given to dogs and puppies who are home alone and therefore Redditch Dog Walking Ltd cannot always guarantee a middle of a day slot for dogs who have company at home.
- Reschedules and bookings are required by the Thursday for the week ahead. If a client has alternative days and times for dog walks, they must book in with Redditch Dog Walking Ltd by the Thursday prior to the walk. (E.G. If a client needs a walk on Tuesday 5th, this must be booked in by Thursday 31st.)
- Should the client cancel a walk after this time, a fee may be incurred. (For example if a client normally has a Monday and Thursday, but cancels the Thursday walk on the Monday, which would be after the required period of notice.)
- 24 hours’ notice is required for cancellations. Services cancelled with less than 24 hours’ notice will be charged at full rate.
Training / Other Services:
- Full payment of services is to be made before the training session.
- 24 hours’ notice is required for cancellations. Services cancelled with less than 24 hours’ notice will be charged at full rate.
Redditch Dog Walking promise to client:
- The welfare of the client’s dog(s) will always be paramount.
- Redditch Dog Walking Ltd will treat each client’s dog(s) as it would its own and will do everything within its power to ensure dogs are safe, healthy and happy at all times.
- Redditch Dog Walking Ltd will never put a client’s dog(s) in a situation that is dangerous or distressing.
- Redditch Dog Walking Ltd will always do its best to be accommodating, flexible and helpful to the client where able.
- In the highly unlikely event Redditch Dog Walking Ltd is required to cancel arranged services, through no issue arising from the client, Redditch Dog Walking Ltd will give as much notice as possible whilst first doing all they can to arrange alternative solutions.
- We abide by the Animal Welfare Act 2006: legislation.gov.uk